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FAQ

  • Q How can I buy this machine from you? ( Very easy and flexible !)

    A

    A. Consult us about this product on line or by e-mail.

    B. Negotiate and confirm the final price , shipping , payment methods and other terms.

    C. Send you the proforma invoice and confirm your order.

    D. Make the payment according to the method put on proforma invoice.

    E. We prepare for your order in terms of the proforma invoice after confirming your full payment.

    And 100% quality check before shipping.

    F.Send your order by air or by sea.

  • Q Can you arrange the shipment for us?

    A Of course.We can arrange the shipment for our clients accordingly by sea and air. Trading terms FOB, CIF, CFR are available.
  • Q Can the machine be customized according my requirements?

    A Sure,we have a strong technical team and have rich experience. Our goal is to make you satisfied.
  • Q MOQ ?

    A Our MOQ is 1 set machine. We could send machine to your country port directly, please tell us your port name. There will be best shipping freight and machine price send to you.
  • Q How to install and run the machine?

    A Our engineer have installed and tested the machine before shipping. No parts need installed.
    For running machine, we have menus and videos to show you for training. And we also will training you on line. Most of customers training to run the machine like this, and some customers come factory for training.
  • Q Will the package damaged during transportation?

    A Our package is considerate all the damage factors and make it to be safe, and our shipping agent have full experienced in safe transportation.
  • Q When I receive it, how to let it work?

    A 1. Check wires connection,make it tight, because after long travelling,the machine wires maybe loose.
    2. Install software and drive.
    3. Connect the spare parts.


  • Q Support WIFI or not?

    A The ruida laser cutting machine support WIFI. You can use your mobile to operate the machine.

     wifi
  • Q How to make payment ? Can pay by Alibaba ?

    A Yes, Can make payment by TT, Western Union, also can by Alibaba (preferred)
  • Q Do you have a CE certificate?

    A For every model of machine, it has a CE certificate.
  • Q Can your engineer speak fluent english ?

    A We offer the service from you got the machine, including how to install the machine,
    how to use machine. how to let machine work. and so on. usually we will teach you how to do by email or by skype .our engineer has many years of experience for cnc machine service . he can speak very good english ,
    so he can slove the problem in short time.
  • Q How should I pay for my order ? what is the procession of this purchase ?

    A You can do 30% prepayment at first, then we will start to make production.
    when the machine is ready , we will take pictures to you, and then you can do the ballance.
    after we got your payment. We will send the machine to you.
  • Q Are you a factory or trading company?

    A We are the manufacturer from 1997. Our factory size is 33000M2. We produce machine frame,laser tube,guide rail,honey comb worktable, packing case by oursleves.
    We supply all parts of laser engraver,cutter,marker.


  • Q If the machine has problem in my place, how could I do?

    A We could send free parts to you in warranty period if machines have any problem under "normal use".
  • Q Do You Arrange Shipment For The Machines?

    A Yes, For EXW price, It is costly to pick up machine from our factory ,we could send machines to any Chinese sea port warehouse by add some domestic shipping cost.
    For FOB or CIF price, we will arrange shipment for you.
  • Q How about the documents after shipment?

    A After shipment, we'll send all original documents to you by email or by DHL, including Packing List, Commercial Invoice, B/L, and other certificates as required by clients.
  • Q What's the guarantee, in case the machine breaks down?

    A The laser engraver/cutter has one year guarantee. If it breaks down, generally speaking, our technician will figure out what the problem may be, according to client s feedback. Parts except for consumable parts will be replaced for free if the problems are caused by quality fault.
  • Q This model is not suitable for me, do you have more models available?

    A Yes, we can supply many models . (popular sizes includes 20*30cm,30*50cm,40*60cm,60*90cm,90*130cm,130*250cm) , and laser wattage (ranging from 40 watts to 300 watts) If you'd like help determining which laser is right for your application or receive pricing information.

    You can tell us your another working size and power, we produce it.
  • Q Is the machine safe to operate?

    A Yes, the laser is completely safe to operate. Shenhui Laser machines offer so many safe system,like leakage proof socket,emergency stop button ,water alarm, red dot focus.
  • Q This is the first time I use this kind of machine, is it easy to operate?

    A We will send you manual and guide vedio in English, it can teach you how to operate the machine. If you still can not learn how to use it, we can help you by "Teamviewer" online help software.Or we can talk by phone, email or other contact ways.

QUALITY COMES FROM PROFESSIONAL, SERVICES CREATES VALUE.

CONTACT US

TEL:+86-635-8511078

Email:shenhui@shenhuilaser.com

Whatsapp:+86-15666350806

Wechat: w13863560520
whatsapp/Wechat:  +86-13561238975

Add:No.28 Huanghe Road,Liaocheng City,
Shandong,China 252000

Copyright © 2019 Liaocheng shenhui laser equipment Co,.ltd.